After Sales Service Specialist

Location

Remote, The Netherlands OR Belgium

As a Service Engineer, you will act as the key link between the manufacturer and dealers, ensuring high‑quality service and technical support. You will coordinate service training, assist in troubleshooting, and support warranty processing. Your role involves frequent visits to dealers and customers, collaboration with service technicians, and close cooperation with international teams. The position requires regular travel within the Benelux region (The Netherlands, Belgium, and Luxembourg), and occasionally to other locations such as Poland or China.

• Perform diagnostics, repairs, and preventive maintenance on construction and industrial equipment (e.g., excavators, loaders, telehandlers, forklifts, bulldozers, motor graders, skid steer loaders, rollers).
• Troubleshoot mechanical, hydraulic, electrical, and electronic system issues using manufacturer diagnostic tools and software.
• Provide on‑site or remote technical support to minimize equipment downtime.
• Apply software or firmware updates as required.

• Conduct scheduled service visits, inspections, and emergency repairs at customer sites.
• Advise customers on proper equipment operation, maintenance schedules, and spare parts management.
• Document service reports, including root‑cause analyses and corrective actions.

• Validate warranty claims and liaise with manufacturers for approvals.
• Recommend appropriate spare parts and assist in parts ordering and logistics.
• Report quality issues in internal systems for continuous improvement.

• Train customers and operators in safe equipment operation and basic troubleshooting.
• Stay up‑to‑date with new product technologies, service manuals, and procedures.
• Support new product launches, testing, and customer demonstrations.

• Adhere to manufacturer guidelines and local safety regulations during maintenance and repairs.

• Fluent in English and Dutch (French a plus)
• Minimum 5 years of relevant experience in the construction or industrial machinery industry.
• Degree or equivalent experience in Engineering, Construction Machinery, or a related field.
• Strong teamwork and collaboration skills.
• Customer‑focused with the ability to respond quickly to service needs.

If you are interested please send your CV to