Senior Vibration Analyst and Support Lead

Senior Vibration Analyst and Support Lead

Shoreline AI
:
Here at Shoreline AI, we are revolutionizing Industrial Asset Performance Management (APM). Shoreline AI’s patented, AI/ML-driven and cloud-managed Asset Performance & Predictive Maintenance (APM/PdM) Software and Smart sensor Platform requires no expensive experts to deploy, no upfront Cap Ex costs, and no data-scientists, to operationalize within minutes/asset, thereby delivering powerful machine-specific analytics with unmatched ease.

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Shoreline’s highly secure, 100% subscription-based approach creates unprecedented APM/PdM economics for a wide variety of industrial plant equipment, delivering a revolutionary solution for Asset Performance Management and Energy Optimization that scales easily for our newest applications like VOC/Methane emissions monitoring.

We serve customers in a variety of industry segments including, but not limited to O&G, Energy, Utilities, General Manufacturing, Pharma, F&B, Chemicals, Pet Chem & Plastics, Buildings & HVAC, Water & Water-water, etc.

We are hiring SMEs in Machinery Monitoring, Vibration Analysis and Asset behavior/performance analytics to further strengthen our customer support services offerings.

Multiple positions open in the USA, preferably San Jose area, CA. and/or Houston, Tx AND in India, preferably Pune.

Job Responsibilities: Own and lead all aspects of customer service support for our APM/PdM Cloud platform to ensure customer success with high ROI. These would include:

• Provide support during customer onboarding, initial training, and remote support for project kick-off and new sensor deployments for existing and new customers.
• Supervise and ensure the correctness of sensor installation and onboarding and completeness of powertrain models.
• Work with engineering to ensure relevant anomaly detection AI/ML models are appropriately deployed for all monitored assets.
• Review alerts and alarms raised by the APM/PdM platform, prepare customer reports, and run customer meetings to review actionable advisories generated by our APM/PdM platform.
• Demonstrate leadership and problem-solving skills in engaging customers. Develop and maintain a positive rapport with customers, channel partners, and Shoreline/customers’ contractors while delivering consulting and advisory services.
• Serve as a leader and equally effectively as a participant on assigned teams,
• Conduct customer user training throughout the life-cycle of APM/PdM contracts,
• Work closely with customers’ key stakeholders to maintain good visibility of delivered value from our program. Lead customers’/internal key stakeholders in developing success stories for internal and external publications.
• Work with customers to develop discipline about alarm-management actions for alerts/alarms our platform raises.
• For pilot projects, develop project-success criteria and work closely with customers’ stakeholders to ensure that key performance criteria are met within project timelines.
• Help create customer-training materials for different aspects of deployment and usage of our APM/PdM platform.
• Support and improve materials and tutorials available on Shoreline helpdesk. Respond to, track, and manage the assigned help-desk tickets based on response guidelines set in our help-desk platform.
• Based on customer feedback, work with Engineering to improve automated anomaly detection models continuously.

Qualifications &

Experience:

• Experienced Plant / Machinery / Reliability / Maintenance engineer with 8+ yrs for 4-year college degree (preferred) OR 12+ years for 2-year college degree in Mechanical Engineering. More field experience, esp. in Machinery operations & maintenance or reliability program management can be substituted for a college degree.
• Critical prerequisite: ISO Category III Vibration Analyst Certificate. It will be considered a substantial advantage if you’ve worked in the industry as a Vibration Analyst and/or PdM Technician / Engineer.
• High familiarity with design, operations, and/or maintenance of rotating/reciprocating plant machinery equipment.
• High proficiency in using Computer Software, with some experience in using, deploying,…