Field Service Engineer

Position: Field Service Engineer (2+ years)
Location: California

## Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems
** at medical centers**. This role involves evaluating customer biomedical equipment issues, troubleshooting, installing, implementing appropriate repairs, and maintaining these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams, such as Biomedical Technicians.
** This person must be hands-on with medical equipment to quickly find solutions to complex situations.**#
** Level II:
** Requires minimum of 2 years
** of clinical field service, technical internship or clinical customer support experience.**#
** Level III**:
Requires minimum of 4 years
** of clinical field service, technical internship or clinical customer support experience.**#
** Level IV**:
Requires minimum of 8 years
** clinical field service, technical internship or clinical customer support experience.*** ### Bachelor’s degree in Bioengineering, engineering or technology field* ###

Experience with robotics or motion control* ##
** Previous experience as Technician/Field Services within medical device industry*** ###

Experience with anatomy, surgical protocol and medical terminology* ### Ability to troubleshoot with technical skills, creativity and high discipline* ### Familiarity with most used test equipment* ### Ability to read and understand schematics and engineering drawings* ### Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner* ### Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
* Performed troubleshooting and repairs on medical devices
* Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
* Excellent English writing and verbal communication skills* ###
** Problem-solving and Analytical

Skills:

** Ability to diagnose and troubleshoot complex technical issues.* ###
** Communication and Interpersonal

Skills:

** Ability to communicate effectively with customers, colleagues, and other stakeholders.* ###
** Time Management and Organization:
** Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment.* ###
** Flexibility and Adaptability:
** Ability to adapt to changing priorities and work independently in different locations.* ###
** Customer Focus:
** Ability to build and maintain positive relationships with customers and ensure their satisfaction.* ###
** Technical Proficiency:
** Ability to apply engineering principles to troubleshoot and repair medical equipment.* ###
** Travel Willingness:
Willingness to travel frequently, including potentially internationally (up to 75%).
**** Medtronic offers a competitive Salary and flexible Benefits Package
** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week:
Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).The following benefits and additional compensation are available to all regular employees:
Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).Regular employees are those…