Field Service Engineer; San Francisco Bay area

Field Service Engineer (Greater San Francisco Bay area)

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By joining Bio-Techne, you’ll be part of a company with a powerful and positive purpose of enabling cutting‑edge research in Life Sciences and Clinical Diagnostics. Bio‑Techne and all of its brands provide tools for researchers to further treat and prevent disease worldwide.

$73,100.00 - $.

Experienced field service engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across North America. This position is based in the Greater San Francisco Bay area and will support customers throughout the Bay Area, the Pacific Northwest, and across North America as needed.

In addition to salary, this position is eligible to receive a target annual cash bonus based on individual and company performance, in accordance with company policy.

• Customer and Instrument support – Deliver onsite customer‑facing and remote support to diagnose and independently repair complex electro‑mechanical scientific instruments in a laboratory environment. Maintain daily communications with customers to ensure resolution and proper follow‑up. Prepare samples for instrument testing as required; basic laboratory skills are essential. Complete service protocols, meet GMP documentation requirements, and perform field‑based support with extensive daily travel within North America.
• Schedule, Administration and Inventory management – Work independently with minimal direct supervision. Manage and schedule customer appointments until completion and on occasion create detailed technical paperwork and support documents. Submit service reports to clients on time, enter data accurately into CRM software, and maintain monthly expense and mileage logs. Manage personal inventory for successful repairs, field support, and cost control.
• Support of sales, field applications team and technical support team – Collaborate to support the sales team with pre‑ and post‑sales inquiries and tasks. Support the field applications and technical support teams both remotely and onsite to ensure successful resolution of complex customer situations and issues.
• Lift and carry tools, parts and instruments weighing up to 50 lbs.

• Bachelor’s degree in an engineering or science field and 3 years of field service experience in life science, biotech or medical industry, or minimum 5 years of field service experience in life science, biotech or medical industry—preferably with laboratory experience.
• Strong computer skills (Windows, Microsoft Office including Outlook and Salesforce).
• Ability to travel as necessary—estimated up to 50%.

• Strong brand ambassador with professional demeanor.
• Excellent written and verbal communication skills with the ability to convey complex technical issues in an easy‑to‑understand manner.
• Excellent attention to detail, analytical problem‑solving, time management and interpersonal skills.
• Resourceful, with the ability to work independently, adapt to frequent changes, and get the job done.
• Experience diagnosing and repairing mechanical, electrical, fluidic, pneumatic and/or electronic equipment.
• Basic laboratory skills, including experience in BSL2 and BSL3 labs.
• Valid driver’s license, good driving record and passport required.

• May work remotely from the Silicon Valley or greater San Francisco areas.
• Some overnight travel in the coverage area, including travel to the Pacific Northwest, Western Canada and occasionally across North America.
• GMP, Biosafety Level 2 and 3 labs.

• Competitive insurance benefits starting on day one: medical, dental, vision, life, short‑term disability, long‑term disability, pet and legal/d.
• Financial benefits including 401(k) plans, Employee Stock Purchase Plan (ESPP), Health Savings Account (HSA), Flexible Spending Account (FSA) and Dependent Care FSA.
• Career development through mentorship, promotional…