Engineering Manager; NY

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

As part of the project team in New York, you will take a lead role in developing real-world systems for our customers that take 1000s of calls every single day. You will work closely with Project Managers, Software Engineers and Dialogue Designers to build out and maintain highly specialised software that delights our clients and their customers. As an Engineering Manager, you will be responsible for managing projects to ensure the proposed plan abides by the timeline, team capacity, budget, and scope.

This role involves both technical expertise, project management, and people management skills.

• BS degree in Engineering / Science or a related technical field involving coding, or equivalent industry experience.
• Experience with agile project management, such as scrum, kanban, post-mortems etc.
• 2+ years software engineering manager experience.
• Experience with algorithms, data structures, complexity analysis, and software design.
• Experience with one or more programming languages such as Python or Go.
• Working proficiency in verbal and written English.
• Exceptional communication and interpersonal skills.

• 2+ years of experience as an Engineering Manager, preferably in a related industry.
• Knowledge of REST APIs and associated technologies such as OAuth
  2.0.
• Willing to get hands-on solving problems to help the team and project move forward.
• A proactive collaborator with experience in interacting with different teams of varying complexity.
• Experience / Knowledge of deployment AI products or solutions at scale.
• Knowledge of telephony protocols such as SIP, or knowledge of associated networking protocols like TLS.
• Understanding of the software deployment cycle, including local deployments, testing, code reviews etc.
• Experience with Go programming language.
• Right to work/permission to work in the United States.

• Lead, mentor, and develop a high-performing engineering team focused on delivering voice AI solutions.
• Foster a culture of collaboration, innovation, and continuous improvement within the engineering department.
• Set clear objectives, monitor performance, and provide constructive feedback to drive professional growth.
• Encourage technical excellence by promoting best practices, knowledge sharing, and cutting-edge AI methodologies.
• Establish and maintain engineering processes and standards to ensure consistent, high-quality results across all projects.
• Provide hands-on technical leadership, guiding engineers through complex AI challenges, from model development to system integration.

We provide a competitive salary range for this role - which is $150,000 - $200,000 - depending on level and experience. Our range is intended as a guide—not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

• Participation in the company’s employee share options plan
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• Life Insurance
• STD and LTD
• Opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• One-off WFH allowance when you join
• Enhanced parental leave
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven

• Only the best. We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
• Ownership. We care deeply about what we do. We take ownership of our…