Operations Support Manager

Overview

This position will increase the face time and general interaction with remote field team members. The primary function will be technical expertise in the field that will be manifested in training. Proper techniques, maintenance, and calibration will be shared as well as general problem solving.

• Provide advanced field support to Field employees for special projects
• Train FSR’s on best practices for revenue improvement
• Assist field employees with installations and removals when necessary
• Conduct field surveys
• Assist new Field employees with computer training, payroll, K2, expense reports, cash collection and inventory procedures, parts ordering, and returns, offlines
• In-field training on kiosk service re-stock, merchandising, preventative maintenance, and kiosk cleaning
• Educate field personnel on proper TSO repair procedures and machine overview
• Instruct field employees on various repairs
• Work with Field Service employees to investigate problem kiosks
• Assist regional managers with territory coverage
• Travel – 80%

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• 3 to 5 years of proven technical success
• High School Education

• Highly energetic, organized, patient and positive.
• Willingness to work a variety of schedules including weekends and evenings.
• Must be proficient in MS Office applications, including Excel, Word, Outlook, and PowerPoint.
• Technical Experience Required.
• Excellent written and verbal communication skills.
• Ability to work independently.
• Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; evaluates and generates alternative solutions; makes recommendations.
• Resilience - Positively impacts the team and the organization by dealing effectively with pressure; remains optimistic and recovers quickly from setbacks.
• Leadership - Shows a high degree of personal integrity, honesty and ethical behavior; respects & protects confidential information; self-accountable of results.
• Continual Learning - Assesses and recognizes own strengths and weaknesses; pursues self-development.

• Valid Driver’s License

Sales/Service:
Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Sales/Service:
Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.