Customer Service Representative

Customer Service Representative - Experigreen

Location:

Maryland Heights, Missouri, United States

The Customer Service Representative is responsible for delivering an exceptional customer experience by handling inbound calls, responding to customer questions, resolving service concerns, processing payments, and supporting the retention needs of the branch. The CSR acts as the first point of contact for customers and plays a key role in retention, satisfaction, and overall operational efficiency.

• Answer inbound customer calls, emails, and texts promptly and professionally
• Resolve customer questions regarding services, billing, scheduling, and account details
• Educate customers on program benefits, service expectations, and seasonal recommendations
• Update and maintain customer database with accurate information and timely data entry
• Provide first-call resolution and timely follow up with all customers
• De-escalate customer situations with empathy, professionalism, and solution-focused communication
• Identify opportunities to save accounts and transfer to the Retention Team when necessary
• Offer service visits, follow-ups, or program adjustments when appropriate
• Process payments, update account information, and set up auto-pay
• Follow internal policies on escalations and service guarantees
• Work closely with branch managers, technicians, retention specialists, and supervisors
• Communicate service concerns clearly and constructively to the management team
• Attend team meetings and participate in ongoing training and coaching

• High school diploma or equivalent required
• Prior customer service, call center, or administrative experience preferred
• Strong communication and active listening skills
• Ability to de-escalate concerns and problem-solve quickly
• Comfortable using SA5 systems, call dashboards, and standard office software
• Ability to multitask in a fast-paced environment
• Positive attitude, dependable attendance, and willingness to learn

• Competitive base salary with performance-based incentives
• Comprehensive benefits package including medical, dental, vision, and 401(k) match
• Paid holidays and vacation
• Supportive, team-oriented work environment
• Paid company training

Salary Range: $19.00 - $22.00 per hour

Experi Green is an equal opportunity employer. We recruit, hire, train, compensate, and promote employees without regard to race, sex, color, religion, age, disability, national origin, veteran status, or any other characteristic protected by law.

For more about us, visit