Teller, Customer Service​/HelpDesk

Position

Teller II es location
Supervises:
None
Department:
Retail Operations

Position Summary:

• Process Transactions
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.
• Places holds on accounts for uncollected funds.
• Sells cashiers checks, money orders, and other specialized items.
• Balances cash drawer.
• Meets or exceeds teller difference standards.
• Maintains authorized cash supply.
• Adheres to operational and security policies and procedures.
• Assists teller supervisor with vault and ATM duties.

• Greets customers as they enter the bank.
• Thanks customers by name.
• Provides courteous and efficient customer service.
• Processes transactions quickly and accurately.
• Ensures customer problems, requests, and other issues are resolved in an effective and efficient manner.

• Handles telephone inquiries in a professional and courtesy manner.
• Assists personal bankers in customer check orders and ATM/debit card maintenance and ordering.
• Performs other duties as assigned by supervisor.
• Takes initiative by seeking additional duties.
• Is responsible for all applicable laws and regulations to include the Bank Secrecy Act.
• Assists with mentoring and training of new hires.

• Strong math aptitude.
• Ability to handle the public with professionalism.
• Strong customer service skills.
• Ability to make quick decisions.
• 10-key calculator experience is strongly preferred.
• Computer literate.

• A high school Diploma.
• 3+ years of previous banking experience.
• Strong typing, oral communication, problem-solving and organizational skills.
• Previous cash-handling experience.

While performing the duties of this job, the employee is required to stand; walk; climb stairs, sit, use a computer, talk and hear. Employee may also lift and/or move up to 25 pounds. Regular attendance is an essential function to perform this job.