Dispatcher ; Dispatcher

You must have taken and passed the Dispatcher Criti Call examination for further consideration. To take the examination, .

Please Note:

a candidate must successfully pass a thorough background investigation, including a criminal history check for job‑related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position.

Applicants applying to this posting will be hired as a Dispatcher Recruit and must successfully complete a seven (7) week Dispatcher Training Academy. Upon satisfactory graduation from a Dispatcher Training Academy, a Dispatcher Recruit meeting the requirements of the Dispatcher I classification shall be advanced to the career classification of Dispatcher I. For more information regarding the Dispatcher Recruit position, please visit

• Receive emergency and non‑emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.
• Maintain radio contact with all units on assignment.
• Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
• Query information from law‑enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information.
• Query and enter stolen, stored, and repossessed vehicle information.
• Perform a variety of records‑keeping duties related to the computer‑aided dispatch system.
• Test and inspect equipment as required.
• Testify in court as needed.
• Prepare written responses or reports related to communication complaints, investigative follow‑ups or police reports.
• Write daily work progress reports when training a new Dispatcher.
• Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community‑oriented policing concept.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

• English grammar, usage, spelling and punctuation.

• Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court.
• Effectively communicate with and elicit information from upset and irate citizens.
• Work under pressure and exercise good judgment in emergency situations.
• Exercise independent judgment and work with a minimum of supervision.
• Use a computer and keyboard to enter data provided verbally and in writing.
• Learn standard broadcasting rules and procedures.
• Learn City street system and physical layout of Sacramento.
• Understand and comply with oral and written directions.
• Learn to operate computer‑aided dispatch, telephone, and radio broadcasting equipment.
• Value customers and co‑workers through provision of excellent customer service.
• Operate office machines and equipment.
• Type 40 net wpm.

High school diploma or GED equivalent and completion of twelve (12) units from an accredited college or university.
AND
One (1) year of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months.
-OR
- High school diploma or GED equivalent
AND
Four (4) years of customer service experience and successful completion of the Sacramento Police Department's Basic Dispatch Academy within the last twelve (12) months.

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service.

Evaluation of education…