Dispatcher II; Lateral

Overview

You must have taken and passed the Dispatcher Criti Call examination for further consideration. To take the examination, . You must have experience as a law enforcement Dispatcher in a Public Safety Dispatch Center to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position.

Please note:

a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position.

• Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service.
• Maintain radio contact with all units on assignment.
• Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies.
• Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information.
• Query and enter stolen, stored, and repossessed vehicle information.
• Perform a variety of records keeping duties related to the computer aided dispatch system.
• Test and inspect equipment as required.
• Testify in court as needed.
• Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports.
• Write daily work progress reports when training a new Dispatcher.
• Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

• Knowledge Of:
  English grammar, usage, spelling and punctuation; standard radio broadcasting procedures and rules.
• Ability To:
  Express themselves clearly in English when speaking to individuals and diverse populations; effectively communicate with upset individuals; work under pressure; exercise independent judgment; use a computer and keyboard; learn standard broadcasting rules and procedures; learn City street system and layout of Sacramento; understand and comply with directions; operate computer-aided dispatch, telephone, and radio equipment; provide excellent customer service; operate office machines;
  
  type 40 net words per minute.

High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university.

Experience:

Successful completion of the probationary period as a Dispatcher I with the City of Sacramento. Substitution:
High school diploma or G.E.D. equivalent plus four (4) years of customer service experience may substitute for the required education.

LATERAL ENTRY: (1) Two years of experience as a dispatcher working with law enforcement agencies where duties included answering telephone calls and radio dispatching, including six months of experience within the last six months. (2) Successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within twelve (12) months of appointment.

If education is used to qualify, proof of education such as transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

Probationary Period
:
Lateral entry employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status.

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. Verify the e-mail address on your application and check…