Client Support Specialist

Position Overview

We are seeking a detail-oriented and client-focused Client Support Specialist to join our Client Relations team. In this role, you will serve as a key liaison between our organization and our clients, ensuring contract requirements and service level agreements are consistently met.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional client service, we'd love to hear from you.

• Serve as a primary point of contact for major clients
• Ensure compliance with client contracts and SLAs
• Proactively identify and resolve client process issues and opportunities
• Prepare documentation and support client audits
• Collaborate cross-functionally with Operations, IT, Client Support, and Accounting
• Analyze and develop efficient processes for client-related functions
• Maintain and update a centralized client database
• Create and maintain job-related policies and procedures
• Manage client-driven deadlines and ensure timely completion
• Participate in conference calls and internal meetings

• Experience in a collections environment preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work under pressure and meet deadlines
• Strong organizational skills with high attention to detail
• Ability to prioritize and manage multiple tasks
• Professionalism and discretion with confidential information
• Flexible and adaptable to changing workloads
• High school diploma or equivalent required

This position requires extended use of a computer and phone and frequent communication with clients and internal teams.

You'll be part of a collaborative team that values accountability, efficiency, and strong client partnerships. This is an excellent opportunity for someone who enjoys building relationships, improving processes, and making a measurable impact on client success.

Client Services, Inc. is committed to equal employment opportunities.