Customer Support Specialist

Location: Hybrid (Fenton, MO)

Schedule: Monday–Friday, 8:30am–5:30pm, with one day on-site per week & rotating Saturday shifts (every 5–6 weeks, 8am–12pm).

Training: 3 days a week on-site for the first 2–4 weeks, Monday–Friday, 8:00am–5:00pm.

We’re looking for a Customer Support Specialist who enjoys problem-solving and providing excellent service. In this role, you’ll be the first point of contact for customers, agents, and internal teams, helping resolve concerns related to shipments, billing, claims, and other service issues. Every day brings something different, and success requires empathy, strong communication, and the ability to stay calm under pressure.

• Respond to customer inquiries via phone, email, chat, and social media.
• Investigate and resolve service issues, shipment delays, and billing disputes.
• Document interactions clearly and accurately in company systems.
• Partner with internal teams to find solutions and keep shipments moving.
• Negotiate resolutions, including customer service gestures and claims adjustments.

• High school diploma required; 1–2 years of customer service experience preferred.
• Strong listening and problem-solving skills.
• Ability to de-escalate challenging situations with professionalism.
• Clear and confident communication, both written and verbal.
• Comfortable learning and using multiple systems.

We offer a comprehensive benefits package designed to support you and your family:

• Hybrid work environment (on-site expectations vary by team)
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, paid holidays, and paid parental leave
• Tuition reimbursement
• Employee assistance program and wellness resources
• Career pathways and professional development opportunities

Uni Group is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for over 90 years, we support a nationwide network of agents, customers, and partners across commercial, residential, government, and specialty logistics markets.

Joining Uni Group means being part of a company that values stability, collaboration, and continuous improvement. Our teams support one another, work through challenges together, and take pride in delivering high‑quality service to our customers and agent network.

We foster diversity, in part, by imposing a strict policy of non‑discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.

We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the Uni Group family.

Uni Group is committed to the full inclusion of all qualified individuals. As part of this commitment, Uni Group will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact