Customer Service Representative; Call Center

Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's bustling call center in California. This full-time, on-site position offers an engaging work environment where individuals can thrive while providing exceptional customer service.

• Answer and manage a high volume of inbound calls in a professional and efficient manner.
• Assist customers with questions, service needs, account updates, and issue resolution.
• Document all customer interactions accurately in the system.
• Troubleshoot and resolve concerns or escalate when necessary.
• Meet call center performance goals, including call handling time, accuracy, and service quality.
• Protect sensitive information and follow company compliance guidelines.
• Collaborate with team members and participate in process improvement efforts.
• Maintain a positive, solutions-oriented attitude during every customer interaction.

• 1+ year of call center or dispatch experience required.
• Demonstrated ability to manage high-volume phone calls in a fast-paced environment.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Comfortable navigating multiple computer systems and entering data quickly.
• Dependable, punctual, and able to work assigned shifts.
• High school diploma or equivalent.

• Experience in a service-oriented or escalating-call environment.
• Bilingual skills (not required but a plus).

Monday through Friday

Additional details about benefits will be provided during the interview process.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.