Licensed Customer Service Agent

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies ).
• Forbes' America's Best Startup Employers , Ranked #37 in 2024).
• Inc. 5000 Fastest-Growing Private Companies.
• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

Kin is expanding our customer base and we are looking for new Kinfolk residing in Central, Mountain, and Pacific time zones
! As a Customer Service Agent
, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Property & Casualty or Personal Lines insurance License.

When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and hope you will be part of our growth in 2025!

A day in the