Customer Support Specialist - Chesterfield, MO

Overview

GCG is seeking a Customer Support Specialist to join our Automation & Factory Solutions team. This division of GCG supports manufacturers across the country by delivering high‑quality industrial automation products and services. As a member of our Customer Support team, you’ll play a key part in supporting both our customers and our inside and outside sales teams. By fielding customer inquiries through our ticketing system, entering quotes and orders into our ERP system, sourcing product availability and pricing, and responding to customers in a timely manner, you’ll help ensure smooth, accurate transactions and a seamless customer experience.

Your work helps our sales teams stay focused on solving problems and growing relationships—while giving customers the timely support they rely on to keep their operations moving.

Hours: 8:00 am‑5:00 pm Mon‑Fri

Location: Chesterfield, MO

Pay Rate: Starting at $22.00/hr + full benefits

• Onboard new customers and manage daily entry of detailed wire and cable orders according to customer specifications
• Enter quotes into the ERP system
• Respond to account manager and customer inquiries with a sense of urgency and first‑contact resolution
• Run order reports and communicate with customers to manage expectations and proactively resolve problems
• Actively participate in opportunities to improve knowledge of company products and systems
• Collaborate with team members to provide support and share information, ensuring daily tasks are completed and customer and business needs are met
• Contribute to the success of individual and team goals/metrics
• Support phone coverage as needed
• Perform other duties as assigned

• 2+ years of Customer Service or Sales Support experience; previous distribution or manufacturing experience preferred but not required
• Experience with ticketing systems and ERP systems strongly preferred
• Proficiency with Microsoft Office suite
• Ability to work effectively under pressure in a deadline‑driven environment
• Professional verbal and written communication and listening skills
• Ability to communicate with a diverse population of people
• Teamwork skills
• Critical thinking and data‑based analysis skills

• Competitive hourly pay
• Comprehensive health coverage: multiple medical plan options (CDHP and PPO)
• Financial security: company‑paid life and disability insurance, 401(k) with match, and supplemental critical illness, accident, and hospital indemnity plans
• Generous time off: PTO with paid holidays, paid parental leave, and paid compassionate care leave
• Wellness & support programs:
  Employee Assistance Program, wellness incentives, and telehealth access
• Additional benefits: dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and  protection
• Employee‑centric culture that values and appreciates our people

GCG Automation & Factory Solutions is dedicated to advancing the growth of automation and factory solutions across key verticals in North America. With a comprehensive product and service offering that spans the entire automation value chain, our customers trust us as a reliable partner to meet their diverse needs. Our strength lies in our deep technical expertise and specialized knowledge of the products we offer, enabling us to support customers in deploying and delivering high‑quality, efficient solutions tailored to their specific requirements.

Our commitment to an exceptional customer experience—marked by responsiveness, reliability, and personalized service—sets us apart as the supplier of choice in the industry.

GCG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

These duties and responsibilities listed above are judged to be “essential functions” in terms of the Americans with Disabilities Act, or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. ...