Teller, Customer Service​/HelpDesk

A Teller serves as the face of First Bank of the Lake, providing exceptional customer service while processing financial transactions accurately and efficiently. This role plays a key part in building customer relationships and promoting banking products and services.

• This position is onsite in Osage Beach, MO
• May require working Saturdays or extended hours depending on branch needs.

• Perform a wide range of account transactions in an organized, efficient, and secure manner, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and account openings/closures.
• Deliver exceptional customer service by greeting clients, answering questions in person or by phone, and resolving routine issues promptly and professionally.
• Identify customer needs and recommend appropriate banking products and services; refer customers to specialized bank personnel when necessary.
• Accurately reconcile cash drawers at the end of each shift, including counting and packaging coins and currency, logging damaged currency, and ensuring all transactions are balanced.
• Maintain detailed transaction records by logging cashier’s checks, preparing currency transaction reports, and documenting special services.
• Ensure compliance with all bank policies, operational procedures, and security protocols by actively participating in control functions and adhering to regulatory standards.
• Safeguard customer information and uphold confidentiality to maintain trust and protect bank operations.
• Contribute to a positive team environment by supporting colleagues and completing related duties as assigned.
• Must complete all required training, including Bank Secrecy Act/Anti-money Laundering training, suitable to their position within the bank.

• High school diploma or equivalent.
• Previous cash-handling experience is preferred.
• Prior customer service in financial services, retail sales, or a goal-oriented environment preferred.

• Strong commitment to delivering high-quality customer service.
• Excellent communication and interpersonal skills, both in person and over the phone.
• Effective time-management skills with the ability to multitask in a fast-paced environment.
• Basic math proficiency and computer literacy, including familiarity with banking systems.
• High level of accuracy, attention to detail, and efficiency in transaction processing.
• Ability to identify customer needs and confidently recommend appropriate products and services.
• Team-oriented mindset with the ability to work collaboratively and remain composed under pressure.
• Strong sense of confidentiality and professionalism in handling sensitive information.

• Standing for extended periods and working on a computer.
• Must be able to lift up to 25 pounds at times.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected category.

All offers of employment shall be subject to the successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of the employment offer.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Compensation will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Life insurance
• Paid time off
• Vision insurance
• Short- and Long-term disability
• Company-paid holidays