Customer Service Representative

Job Description

Join Our Purpose - Feeding the Future

Role
:
Customer Service Representative

Location
:
Otterburne, MB

Hours/Shift
: 8.5‑hour shift. 40 hours a week

Vacancy Type
:
Replacement

Get ready to Own your career as Customer Service Representative at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future drives us to support customers and ensure smooth operational flow.

• Ensure the accurate, efficient, and timely coordination of orders so customers consistently receive the correct products on schedule while maintaining a high standard of courteous, customer‑focused service.
• Provide attentive support to customers and dealers by processing orders promptly and accurately.
• Build and maintain strong relationships with repeat customers through reliable communication and consistent service.
• Enter feed orders into the ERP system and update them as changes come in through email, text, or phone. Ensure all modifications are captured in real time so production and delivery teams have the most current information.
• Communicate effectively with internal and external stakeholders—including mill operations, logistics, sales, and warehouse teams—to ensure full visibility of upcoming orders in a well‑planned, systematic manner.
• Collaborate closely with the feed sales team to ensure customer needs are fully understood and met and work in partnership with supply chain, sales representatives, warehouse staff, and logistics teams to support smooth order fulfillment from start to finish.
• Use the ERP system (M3) daily for order entry, updates, tracking, and coordination across departments, ensuring data accuracy and operational efficiency.

• 2‑3 years’ experience in customer service
• Manufacturing experience or livestock industry experience is an asset
• ERP experience is an asset
• Good computer skills
• A highly organized and proactive approach ensuring smooth planning and timely delivery

• Accuracy in data entry
• Basic computer skills:
  Word, Excel, data entry, computerized order entry system experience
• Detail oriented
• Strong communication and stakeholder engagement skills Ability to work on‑site 5 days/week Comfort with ERP/SAP systems is an asset

As part of Nutreco, you’ll be a member of the SHV family, a diverse group of companies with global footprint. Join us and you’ll gain access to a wide network of expertise and global career paths. You’ll also benefit from the backing of one of the world’s largest privately owned businesses, known for its stability and long‑term focus.

• Robust pension plan with employer matching that begins on Day 1!
• Competitive health benefits – Medical/Dental/Vision/HSA, that start on Day 1!
• Short‑term/Long‑term Disability and Mental Health spending allowance
• Maternal top‑up and Tuition Reimbursement
• 15 vacation days to start (tiered)
• Annual bonus

We can offer you a rewarding career with real meaning and purpose. Where you’ll feel proud of the impactful role you perform every day and the part you play in Feeding the Future. So, if you’re interested in joining us, get ready to Own your progress, your potential and your career. We aim to review all applications within five business days and will get back to you as soon as possible.

#
Ownit

Accessibility: Nutreco is committed to creating an accessible and inclusive recruitment experience. Accommodation is available upon request at any stage of the hiring process. If you require support, please let us know and we will work with you to meet your needs.

AI Screening Disclosure: Nutreco does not use artificial intelligence (AI) or automated decision‑making tools to screen, assess, or select candidates at any stage of the recruitment process. All applications are reviewed directly by our Talent Acquisition team and hiring managers.

Background Check: Final candidates who are offered a position will be required to undergo a criminal background check.

Eligibility: Candidates applying to job openings must already be authorized to work independently in the country where the position is based. Employer sponsorship is not available for this role.

Employment Equity: We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities, and members of visible minorities.

Pay Transparency Statement: Compensation for roles at Nutreco varies depending on a wide array of factors including but not limited to skill set, education, and level of experience. We believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.

#SPTN