Customer Service Rep; Ridge Blvd

Position: Customer Service Rep(01574) 2711 High Ridge Blvd.
Location: High Ridge

Company Description

Job Description

Join our dynamic team as a Customer Service Representative in High Ridge, United States! We're looking for a friendly and detail-oriented individual to provide exceptional service to our valued customers. In this role, you'll be the face of our company, handling customer inquiries, processing orders, and ensuring customer satisfaction.

* Answer incoming customer calls and respond to inquiries in a professional and friendly manner

* Process customer orders accurately and efficiently using our computer system

* Handle cash transactions and maintain a balanced cash drawer

* Resolve customer complaints and concerns with empathy and a solution-oriented approach

* Collaborate with team members to ensure smooth operations and excellent customer experiences

* Maintain a clean and organized work environment

* Assist with additional tasks as needed to support overall business operations

* Adhere to company policies and procedures at all times

Qualifications

* Excellent communication skills, both verbal and written

* Strong customer service orientation with a friendly and professional demeanor

* Basic math skills for handling cash transactions

* Ability to follow directions and adhere to company protocols

* Computer literacy and familiarity with order processing systems

* Multitasking ability in a fast-paced environment

* Stress management skills and ability to remain calm under pressure

* Physical ability to stand for extended periods and lift up to 25 lbs.

* Flexibility to work weekends and holidays as required

* High school diploma or equivalent preferred

* Previous customer service experience is a plus, but not required - we provide training!

Additional Information