Customer Success Manager

Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world‑class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploy them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

WWT’s Customer Experience team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes, and our customers view us as their strategic advisors.

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience team an area of great opportunity for potential candidates.

World Wide Technology (WWT) is currently seeking a Customer Success Manager - Federal (CSM) to own and guide the post signature customer experience for U.S. Federal clients who have invested in long‑term, recurring software and subscription agreements with WWT. This role is centered on driving measurable mission‑aligned outcomes, strengthening long‑term agency relationships, and ensuring customers realize full value from their investments across the software lifecycle within the federal acquisition environment.

The Customer Success Manager is accountable for understanding each customer’s business priorities, aligning WWT capabilities to those priorities, and proactively guiding customers toward adoption, value realization, and renewal. Success in this role is defined by customer satisfaction, realized business outcomes, and sustained partnerships—not transactional support.

This role requires a strong customer advocate mindset and the ability to partner cross‑functionally with Sales, Delivery, Operations, Finance, Marketing, and OEM partners to deliver a cohesive and high‑quality customer experience. The ideal candidate brings structure to ambiguity, communicates with clarity and confidence, and thrives in a fast‑paced, evolving CX organization. Day‑to‑day responsibilities will vary, but the consistent focus is proactive engagement, relationship management, and continuous improvement of the customer journey.

We are looking for a Customer Success Manager - Federal, who is curious, resilient, customer‑obsessed, and motivated to help shape the future of WWT’s Customer Experience practice.

• Be able to create and present clear, outcome‑focused content to customer executives and senior stakeholders
• Be highly organized, with the ability to…