Client Services Coordinator; Entry-Level

Overview

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next career opportunity. We focus on helping recent graduates access full-time, entry-level opportunities with top employers. Our clients include groundbreaking startups and well-established organizations seeking new talent.

We are recruiting for an entry-level Client Services Coordinator
. This is a great opportunity for any recent graduate or emerging professional looking to start their career. The Client Services Coordinator develops dynamic relationships and supports a variety of teams throughout the organization.

A best-fit candidate should be collected, professional, and comfortable with all modes of communication. This position offers competitive pay and benefits as well as strong opportunities for growth. Recent college graduates are encouraged to apply. No previous experience is required.

• Support customer relations by answering inbound calls to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
• Act as the face of the organization, providing friendly, professional service even in the face of difficulties
• Keep records of customer interactions and transaction details of inquiries, complaints, and comments, as well as actions taken
• Use critical thinking to solve customer complaints and questions
• Act as a subject-matter expert regarding all customer queries
• Check to ensure that appropriate changes were made to resolve customers  problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Assist other teams including development, sales, and marketing as needed

• Reliable - project a sense of trustworthiness and dependability
• Critical thinking - use logic and reasoning to identify strengths and weaknesses of alternative solutions
• Customer service orientation - proactively assist clients in a professional, friendly manner to create the best possible experience
• Self-control - maintain composure and professionalism, even in difficult situations
• Communication - express ideas clearly in written and verbal form and listen effectively

• $38,/yr + Benefits

• Bachelor's degree

Katapult Network is an equal-opportunity employer and celebrates diversity in all forms. People of all identities and backgrounds are encouraged to apply.

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