Member Service Center Representative

As an integral part of the Eagle Community Credit Union team, the Member Service Center Representative is the first point of contact for our valued members seeking assistance over the phone. This role is pivotal in delivering the exceptional service that our community expects, addressing inquiries, and guiding our members through our range of financial products and services.

Member Service

• Promptly and professionally handle inbound calls from our member base.
• Address member inquiries relating to account details, transactions, and loan specifics.
• Efficiently resolve any member concerns, seeking supervisory support for complex issues.
• Introduce and provide information on Eagle Community Credit Union's product suite tailored to member needs.
• Manage and process account-related requests.

Transaction Handling

• Conduct standard financial transactions, including transfers, loan payments, and more.
• Actively monitor for any suspicious or fraudulent activities, escalating concerns to the appropriate channels.

Documentation and Compliance

• Maintain rigorous record-keeping for all calls and member interactions.
• Uphold Eagle Community Credit Union's internal procedures and adherence to regulatory standards.

Team Integration

• Engage in team discussions and training initiatives.
• Provide constructive feedback to enhance our member-centric approach.
• Partner with cross-functional teams for member issue resolution when required.
• Stay abreast of Eagle Community Credit Union's evolving product and service offerings.
• Participate in upskilling programs to continuously enhance expertise.

• Education: High school diploma or equivalent