Client Relationship Consultant; Banker - St. Charles County Area, MO

Overview

At U.S. Bank, we’re on a journey to do our best. Helping customers and businesses make better and smarter financial decisions, and enabling communities to grow and succeed. A career with U.S. Bank offers opportunities to discover what makes you thrive at every stage of your career—try new things, learn new skills and excel from Day One.

• Build relationships with clients through in-person, by appointment, and virtual channels to provide counsel with a digital-first mindset.
• Assess and address customers’ banking needs; obtain and process customer and account information; demonstrate and educate clients on deposit and loan products and services; and recommend solutions based on each customer’s goals.
• Proactively reach out and follow up with clients, asking questions and learning about their financial needs and channel preferences.
• Identify solutions for new and existing clients by effectively engaging and communicating with them.
• Maintain working knowledge of consumer and business banking products and services, including digital offerings.
• Provide a consistent, optimal client experience by greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts; complete service requests and submit credit applications.
• Educate clients on emerging and self-service digital products and services to help meet their financial needs.
• Leverage available resources and technologies to optimize the client experience with operational excellence and accuracy.

Basic Qualifications

• High school diploma or equivalent
• Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training

Preferred Skills/Experience

• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. Our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range…