Customer Service Representative

Overview

Armor Guys Protected is looking for customer service reps who are responsible and can support the sales team and customers daily, answer product questions, be the point of contact for the sales team in dealing with customer related order inquiries and suggest new or additional products. Armor Guys values the quality of our products and the relationships with our strategic partners.

Armor Guys expects our customer service team to communicate effectively and professionally.

• Processing orders, responding to customer i.e. tracking shipments, addressing pricing issues
• Fielding orders from current customers
• Fulfilling and following up on sample requests
• Growing sales with customers and prospecting for new business
• Fielding customer complaints, documenting and reporting issues
• Logging customer activity into the company CRM program
• Building a sales pipeline of activities and opportunities
• Doing cross-reference of competitive products to Armor Guys
• Outbound calling on a consistent basis to get the Armor Guys brand into the market
• Ability to learn and understand the full offering of hand protection that Armor Guys manufacture

• Great attention to detail
• Ability to work well in a fast-paced environment
• Ability to work well as a team, but be accountable for one’s own success
• Communicate effectively and pleasantly
• Able to grasp the product knowledge quickly and assist customers and address technical questions they may have
• Great listener who can anticipate needs before they happen
• Effective use of Microsoft Office
• Familiarity with Zoho CRM (email)
• Ability to learn Quick Books for all customer order information

• Part-Time
• Customer Service Experience 1 year +
• Compensation & Benefits:
  Hourly (Based on experience)

• Sick and Personal Paid Time Off
• Monday-Friday (weekends off)

• Located near UCLA
• Employment Type:
  
  Part-time position with the potential to transition into a full-time role
• Manufacturing