Customer Service Representative

Job Summary

Missouri Rural Electric Cooperative seeks a full‑time Customer Service Representative for their Palmyra Office. The Customer Service Representative must efficiently and accurately maintain all customer records; receive payments and properly account for all money received; provide members with a professional and positive customer service experience; promote positive member and public relations; and provide clerical support as needed. The Customer Service Representative must be friendly, reliable, and trustworthy.

It is critical that the Customer Service Representative possess a positive attitude, be a team player, and have polite telephone skills. Special projects and additional tasks are assigned at the discretion of management.

• Excellent customer service skills
• Computer literacy
• Working knowledge of Microsoft Office
• Organizational skills
• Excellent verbal and written communication skills
• Knowledge of basic math
• Ability to learn and understand the Cooperative’s mapping system

High School Diploma or equivalent is required. Degree or Certificate and/or one‑year customer service experience is preferred.

Must be able to lift 25 pounds.

The successful candidate must pass the customer service and computer literacy tests administered by Missouri Rural Electric Cooperative.

This is a non‑union position with an excellent benefits package. The successful candidate must pass an initial substance screening and, as an employee, will be subject to drug/controlled substance screenings.

An application can be found on our website ec.org or in the Palmyra office. Interested parties are to direct inquiries to General Manager Matt Hudson and submit the following:

• A completed application for employment
• A resume, along with three references
• Any applicable certifications

Please return your application by mail or email to: careers

All applications must be received by 4:30 pm on February 23, 2026.

Missouri Rural is an equal opportunity provider and employer.

975 West Ross, P.O. Box 111

Palmyra, MO 63461