Hotel Front Desk Agent

POSITION SUMMARY

Promote an atmosphere that ensures pro-active, friendly and efficient services for our Guests. Ensure Guests needs are meet and expectations are exceed. Follow company Pillars.

Exceed Guest Expectations by:

• Providing a warm welcome
• Making the visit memorable
• Own it!
• Acting as an Ambassador to guests
• Deliver Quality Everyday
• Communicate with a Smile
• Project a hospitable Demeanor
• Demonstrate teamwork
• Keep it clean and safe
• Attempting to resolve complaints immediately
• Follow proper cash / check / credit card/ AR control procedures
• Follow SOPs for registering guests
• Follow requests by Sales Department for up-selling, marketing packages.

• Excellent Interpersonal skills: ability to engage guests and other employees
• Knowledgeable about your Property’s layout, facilities and services and the local area, including attractions and amenities so that you can answer questions from Guests.
• Strong computer skills, able to input reservations
• Well Groomed, professional appearance
• Enjoy selling/ marketing the hotel in person and on the phone
• Excellent verbal communication skills
• Bilingual is plus
• Fosse is a plus

• Energetic, Must have a sense of urgency
• Honest, ethical
• Extrovert, friendly
• Problem Solve; able to “think on your feet”

• Able to work a varied schedule including nights and weekends as the business dictates
• Ability to work on a computer for extended of time (maximum 5 hours at a time, 8 hours in total/day)
• Ability to stand for long periods of time (maximum of 5 hours at a time, 8 hours total a day)
• Ability to speak and hear on a phone within a shared work space
• Must be able to handle stress; from Guests and Employees
• Ability to lift or carry up to 50 pounds. (i.e. PC or various equipment)

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Work Location:

In person