FCM - Dedicated Corporate Travel Consultant - Culver , CA

Dedicated Corporate Travel Consultant

Job no: 528886
Brand: FCM
Work type: Full time
Location: California
Categories: Corporate & Group Travel

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Business hours are 8:00 AM–6:00 PM PST, Monday – Friday. A typical schedule will include a 40‑hour work week with five 8‑hour shifts. This role is ideal for candidates located on the West Coast or in the Midwest, or those willing to work until 8:00 PM EST.

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
• Build rapport and develop a relationship with business travelers to ensure their needs are met by a trusted team of Corporate Travel professionals
• Ensure accurate and timely completion of reservations while meeting travelers’ needs
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements
• Deliver consultative support and exceptional customer service throughout the booking process
• Keep clients informed about all necessary travel documents and health requirements for their destinations
• Handle ticketing, Phase IVs, and exchanges/changes involving complex international fares proficiently
• Manage rerouting and exchange processes, ensuring minimal disruption to travel plans

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
• In-depth familiarity with the current Sabre GDS for fare calculations, itinerary management, and ticket issuance
• Exposure to quality control processes to ensure the accuracy and compliance of travel bookings
• Proficiency in ticketing procedures and scripting, with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
• Proven ability to navigate and manipulate complex itineraries, international fares, and PNRs to meet client requirements
• A polished and professional demeanor when interacting with clients and colleagues
• Capacity to handle multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction
• A strong decision‑making ability to resolve travel‑related issues promptly
• Excellent communication skills to keep clients informed and reassured throughout the travel process
• Commitment to delivering exceptional customer service with a focus on client satisfaction
• Comfortable and proficient in using travel booking systems and various communication tools
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
• Self‑motivated with the ability to work independently and manage tasks successfully

Hourly pay rate of $28.85, dependent on relevant factors including experience, geographic location, and job requirements.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate success at regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: Founded by people who wanted to travel, we encourage that passion among all staff.
• Personal connections: We are a business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to DEI…