Guest Services, Customer Service​/HelpDesk

Position: Guest Services - Housing Available
Location: California

*
* Location:

** Soda Springs, California
** Woodward Tahoe** (Boreal and Soda Springs), located in the beautiful Sierra Nevada mountain range, is a year-round world-class action sports facility with a culture that comes straight from our main product:
Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you!

As a Guest Services Team Member, you're the first face guests see and the one who sets the tone for their entire day on the mountain. From greeting and guiding to solving problems and spreading good vibes, this role is ideal for someone who thrives in a fast-paced, guest-focused environment.

We’re currently hiring Guest Services Team Members for the upcoming winter season. This is a Full-Time or Part Time, Seasonal position with employee housing available starting at $325/month.

Perks:
* Starting pay: $18/hour
* Employee housing available – starting at just $325/month
* Free season pass to Boreal, Soda Springs, and all POWDR resorts
* Full access to the Bunker—Woodward Tahoe’s indoor training facility with trampolines, foam pits, skate parks, and more
* Discounts on food, retail, and gear
* Discounts for friends and family
* Work in a fun, supportive, mountain-town environment
* Career advancement opportunities across the Woodward and POWDR network

What You’ll Be Doing:

As part of the Guest Services team, you’ll be the go-to for information, support, and troubleshooting for guests throughout the resort.

Daily Responsibilities:
* Provide exceptional customer service in person, over the phone, and via email
* Sell and print lift tickets, season passes, and other resort products
* Handle guest issues with empathy, patience, and problem-solving finesse
* Direct guests to amenities, activities, and mountain operations
* Assist with check-in and registration for camps, events, and rentals
* Process transactions and maintain accurate records in POS systems
* Monitor guest flow and ensure smooth operations at main entrances
* Communicate clearly with other departments to keep guests informed

Work Environment &

Schedule:

* Fast-paced, guest-facing resort environment
* Must be comfortable working outdoors and indoors in winter weather
* Morning, evening, weekend and holiday shifts are expected
* Full-time seasonal availability preferred

Who We’re Looking For:
* Previous customer service or guest-facing experience preferred
* Strong communication and problem-solving skills
* Positive, team-oriented attitude and ability to stay cool under pressure
* Comfortable working with computers and POS systems
* Must be 18+ and able to work during peak periods (holidays, weekends)
** You make us Woodward.
** We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common.  We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view.  Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.

If you need assistance with your application, please reach out to (Use the "Apply for this Job" box below). Located in the towering Sierra Nevada mountains,
** Woodward Tahoe / Boreal / Soda Springs
** is Northern California’s only action sports mountain center.  This is where athletes of all ages and abilities come to experience year-round, on-and-off-mountain action sports featuring 11 outdoor parks, full lift access mountain terrain, and a 30,000 square foot indoor action sports hub.  From professional athletes to first time beginners, the facility, instructional programming, and amazing staff ensure progression and fun for all.
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