Client Success Manager, SMB

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Slang.ai is redefining customer engagement through conversational AI, making every interaction seamless and efficient. Our mission is to transform the restaurant industry by providing the ultimate voice AI solution for consistently outstanding customer experiences.

, we believe how we build matters just as much as what we build. We foster a culture rooted in hospitality, ownership, and clarity, where every “Slangsta” feels valued, supported, and connected to the broader impact of our work in the AI‑powered future of restaurants.

Client Success Manager

Slang.ai is redefining customer engagement through conversational AI, making every interaction between restaurants and their guests seamless and efficient. Our mission is to empower operators to deliver world‑class guest experiences while increasing revenue and efficiency through voice automation. , we foster a culture of innovation, humility, and shared success—ensuring that every “Slangsta” feels connected to our collective purpose of transforming the hospitality industry.

As a Client Success Manager , you’ll own the end‑to‑end customer journey for our SMB clients — from onboarding through long‑term success and day‑to‑day support. You’ll guide customers through their initial rollout, transition seamlessly into serving as their long‑term success manager, and directly manage the support inbox during business hours, where many of their most important interactions occur.

Because support volume is currently low (fewer than 60 inquiries per month across 1,500+ customers), this role offers the opportunity to both deliver excellent frontline support and help design how support scales as we grow. You’ll gain unique visibility into customer needs in real time while influencing the tools, processes, and standards that will shape support as the business expands.

This unique scope means you’ll be both a strategic advisor and a hands‑on partner, ensuring customers launch smoothly, adopt key features, resolve challenges quickly, and realize the full value of Slang. By owning these critical touchpoints, you’ll have a large sphere of influence over customer outcomes, shaping retention, adoption, and satisfaction across a significant segment of the business.

In addition, you’ll play a key role in our digital customer success program — helping define and refine automated success sequences to ensure accuracy, consistency, and strong adoption results. This work ensures customers experience the same hospitality‑first service at scale, while giving you a direct impact on how Slang drives measurable results for our clients.

Slang is a fast‑growing company with a strong culture of service. You’ll work alongside a team that values ownership, hospitality, and continuous improvement. We invest in training, feedback, and career development to help you grow in your role as a Client Success Manager and beyond. You’ll gain experience working with multi‑location brands, advising operators, and helping customers adopt new technology in a changing industry.

• Driving Long‑Term Success: You are responsible for the health and success of your assigned accounts. You ensure customers are seeing clear outcomes, meeting their goals, and staying on track for renewal.
• Building Trusted Relationship: You build strong relationships with a range of customer stakeholders — from General Managers to Operations Leaders — and know how to tailor your approach depending on their needs.
• Renewals & Retention: You own the renewal process and are accountable for maintaining and growing account revenue. You identify risks early, take action to resolve issues, and keep customers satisfied and committed.
• Surfacing Growth Opportunity: You surface expansion opportunities (e.g. additional locations or use cases) and work with Sales to execute. You contribute to the team’s Net Revenue Retention (NRR) goal.
• Feature Adoption & Product Fluency: You guide customers through product updates, encourage usage of key features, and tie adoption back to business outcomes.…