Front Desk Clerk - Ahwahnee Hotel - Yosemite - Ahwahnee Hotel

Job Description

The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities may vary by Aramark location based on client requirements and business needs.

Hourly rate: $17.95 to $17.95.

Benefits: Aramark offers comprehensive benefit programs including medical, dental, vision, work/life resources, 401(k), paid days off such as parental leave, and disability coverage. Benefits vary by location and are subject to legal requirements and eligibility status.

• Greet and provide customer service to guests while anticipating their needs.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answer phone calls and emails and deliver messages as needed.
• Maintain excellent customer service and a positive attitude towards guests, customers, and co‑workers.
• Coordinate resolution of guest concerns.
• Communicate closely with all departments to ensure a seamless guest experience.

• Previous guest services experience required.
• Previous cash handling experience preferred.
• Excellent customer service skills.
• Interpersonal and communication skills, both verbal and written.
• Organizational skills, accuracy, and attention to detail.

Aramark provides equal employment opportunity. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.