Guest Services Agent - Embassy Suites-LAX South

About the Role

Embassy Suites by Hilton Los Angeles International Airport South is hiring a Guest Services Agent to greet and register guests, provide prompt and courteous service, check guests out, resolve challenges, upsell services, and promote hotel amenities to deliver outstanding guest service and financial profitability.

• Complete the registration process by inputting and retrieving guest information, confirming number of guests and room rate, selecting rooms based on guest needs, coding electronic keys, and administering Hilton Honors.
• Ensure rooms and services are correctly accounted for in the guest statement, assist with check‑out payments or charges, and accept and record vouchers, credit, traveler’s checks and other forms of payment.
• Greet customers immediately with a friendly welcome, use a positive and clear speaking voice, and provide accurate information about the hotel and events.
• Receive and respond to special requests from guests, forwarding to appropriate team members when necessary.
• Answer the telephone and email inquiries promptly, input messages into the system, and retrieve mail, packages, facsimiles or other special items for guests.
• Handle complaints, conduct thorough research to develop effective solutions, remain calm in emergencies, and plan detailed steps using experienced judgment.

Pay Range:
The starting hourly wage is $20.00–$22.00 per hour based on applicable and specialized experience and location.

We look for individuals who demonstrate the following values:

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing all the time.
• Leadership – Lead in industry and communities.
• Teamwork – Be a team player in everything.
• Ownership – Own actions and decisions.
• Now – Operate with urgency and discipline.

In addition, we seek the following key attributes:

• Ability to arrive to work on time and when scheduled.
• Skill in using a calculator for moderately complex math without error.
• Ability to effectively deal with internal and external customers requiring patience, tact and diplomacy.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.

Hilton is the leading global hospitality company, offering business and leisure travelers the finest accommodations, service, and value. Our vision: “to fill the earth with the light and warmth of hospitality” unites us to create remarkable experiences every day.

• Access to our pay when you need it through Daily Pay.
• Health Insurance.
• Career growth and development.
• Team Member resources groups.
• Recognition and rewards program.
• Go Hilton Travel discount program.
• Best‑in‑Class Paid Time Off (PTO).
• Supportive parental leave.
• Employee Stock Purchase Program (ESPP) – purchase Hilton shares at 15% discount.
• Debt‑free education access to a wide variety of educational credentials.

* Please note, benefits may vary depending on the classification and union status of the position.

Embassy Suites by Hilton – LAX South is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.