Home Appliance Service Representative

In order to apply send resume and cover letter to:

LOOKING FOR TWO REPS:

One to be based in Orlando, FL

One to be able to work: 7:00 am - 4:00 pm PST

This position reports to the Customer Service Supervisor/Manager. To provide courteous, efficient and technical-based customer service to all clients and their customers. To represent Service Power to the best of their ability, in accordance with our line of products and services.

• Answer technical and/or customer service phone calls daily in whatever queue is assigned to them to assist product end-users and servicers
• Handle tickets (JIRA) and address/manage their statuses for proper customer follow up
• Perform assigned project work that requires day to day follow up e.g. parts management, RA process
• Perform assigned dispatch duties as assigned, including the related dispatch management
• Provide technical support, troubleshooting, pre-sales questions and placing part orders as assigned to product end-users, servicers and internal staff as needed.

• Attend staff meetings on a weekly basis
• Provide technical assistance for escalated dispatch issues
• Perform project work as assigned
• Attend periodic manufacturer product training for new and existing products

• Years of experience: 3 year minimum experience in Customer Service, or 2 year CS and 1 year Product Support, in a Call Center environment:
  Major Appliance (MA) or Consumer Electronics (CE) experience a plus.
• Education and/or certifications required: High school diploma; college courses a plus; appliance technical training certificates preferred
• Technical skills: PC skills including but not limited to MS Office Suite; web-based applications, ACD phone system, e-mail based helpdesk ticketing system, general technical and mechanical understanding.
• General knowledge of: Customer Service and Technical Support,Warranty Claims Processing and Dispatch Services in the Field Service Industry preferred
• Supervisory responsibilities: none
• Success factors: Excellent Verbal and Written skills, Multi-Tasking, Interpersonal skills, Attention to detail and follow-up, Ambitious and a Self-Starter, Technical problem solving skills
• Travel: 5%

Mid-Senior level

Full-time

Software Development