Customer Service Rep

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Flexible schedule
• Paid time off
• Employee discounts
• Health insurance
• Vision insurance

Customer Service Representative

📍 Ballwin, MO | ⏰ Full-Time

Competitive hourly pay plus commission and/or bonuses

401(k) with employer match

Anthem Health Insurance

Paid training — we set you up for success

Paid Time Off (PTO)

Paid holidays

Supportive team environment with opportunities to grow

We’re looking for a friendly, dependable Customer Service Representative to join our team! In this role, you’ll be the first point of contact for many of our customers—helping answer questions, solve problems, and make sure they have a great experience with our agency. You’ll also work closely with our sales team to identify opportunities to better serve our clients.

If you enjoy helping people, building relationships, and working in a team-oriented environment, this could be a great fit.

Provide warm, professional service to new and existing customers

Answer questions about coverages, billing, claims, and products

Follow agency processes to handle policy updates and account changes

Help guide customers through the claims process and follow up as needed

Build strong relationships and trust with customers

Schedule appointments for current and prospective clients

Identify opportunities to offer additional products and coordinate follow-up with sales team members

Previous customer service experience

Friendly, clear communication skills (written and verbal)

Comfortable using computers and basic software (Microsoft Office, web-based systems)

Strong attention to detail and basic math skills

Ability to stay organized and multitask in a fast-paced environment

• Insurance, financial services, or office customer service experience
• Experience handling policy changes, billing questions, or claims
• Sales support or cross-selling experience
• Familiarity with CRM or agency management software
• Insurance license or willingness to obtain one

If you’re someone who enjoys helping others and wants to grow with a supportive team, we’d love to hear from you. Apply today and let’s start the conversation!

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.