Customer Relationship Manager

Location: California

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* Job Summary:

** As a Customer Success Manager, you will be the primary point of contact for all customer concerns, responsible for managing relationships and all customer communication. You will handle escalations, project management, problem resolution, root cause analysis, and more.

Your role is crucial in ensuring customer satisfaction and navigating the organization to find timely resolutions for complex customer needs. Knowledge of Brink’s internal systems is essential.  
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* Key Responsibilities:

** Build and maintain strong working relationships with various levels of internal and external customers to drive operational improvements and the customer experience.

Collaborate with cross-functional teams, including sales, operations, and other resources, to provide deliverables that enhance customer relationships and meet customer expectations. Perform other duties as assigned or necessary.
** Professional

Skills:

** Excellent interpersonal, communication, and presentation skills. Strong consultative, analytical, and problem-solving skills. Advanced influencing skills with the ability to view issues through both company and customer lenses. Ability to manage and prioritize multiple competing projects. Advanced change relationship management skills. Proficiency in PowerPoint, Excel, MS Products and executive-level communication.

Ability to work extended hours/weekends, on short notice, to support business needs.
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* Preferred Qualifications:

** 5+ years of experience in customer success, account management, or related roles. Knowledge of key systems and tools relevant to the role. Ability to travel on short notice to customer meetings and/or support Brink’s branch operations.
** Build a Career with Purpose at Brink’s
** For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.

At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact.

No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.

Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we’re here to support you every step of the way.

See the “Terms and Conditions for Brink's” at:

See the “Brink's California Consumer Privacy Notice” at:
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