Customer Service Representative

Job Description

Join to apply for the Customer Service Representative role at Chubb
. If you are the Collector of solutions, you might be a perfect fit to grow your career with our Personal Lines team in O’Fallon, MO. This position offers you the chance to provide our agency partners the best‑in‑class service experience they deserve.

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage.
• Provide superior customer service and technical content via incoming telephone calls in a fast‑paced, automated, high‑volume contact
  
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• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner.
• Analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller.
• Learn personal lines insurance principles and Chubb products (home, auto, valuable articles/collectibles, flood, etc.) with a high regard for accuracy.
• Navigate multiple systems and applications to research, analyze and resolve agent requests and inquiries.
• Maintain established levels of productivity অপহিন, service, and quality within the fast‑paced call center.
• Collaborate with teammates and business partners to provide a quality experience for our agents.
• Cross‑sell coverage to round out accounts.
• Work overtime as needed.
• Complete additional tasks and projects as assigned.
• Shift: 8:00am – 4:30pm CST.
• All team members are eligible for annual merit increase, bonus opportunities, and employee recognition awards.

• Strong decision–making velocity in a high‑volume phone contact center environment.
• Outstanding, effective, and service‑focused communication skills, both verbal and written.
• Proficient in computer skills, multi‑application navigation and multi‑tasking.
• Experience in a high‑volume contact center with a strong focus on superior service is a plus.
• Professionalism, accountability and personal pride in handling new business quotes, policy change requests and inquiries from valued agency partners.
• Track record of Roma success in managing competing demands and solving problems while on the phone with customers.
• Property and Casualty insurance experience a plus.
• Chubb’s ideal team member has a desire for continuous professional and personal development, high accuracy and best‑in‑class service.
• Minimum of high school diploma or equivalent; college degree or current pursuit is a plus.

• Entry level

• Full‑time

• Other

• Insurance

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides Mittelpunkt and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it ingresar. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.

Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.