Customer Service Representative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Help our customers and team members in any way needed, with a welcoming and friendly attitude. This position fills many roles and requires a friendly and organized individual who does not mind pitching in wherever the need occurs.

• Stays in constant contact with customers, industry partners, and team members
• Fields calls/emails from customers, partners, and team members
• Intakes, dispatches, and follows up on jobs/claims
  
  Collects required documentation for all jobs/claims
• Problem solves and helps people find solutions
• Performs office administrative operations
• Other tasks and projects as assigned

Serving others in their time of need is not easy. We are a fast‑paced, progressive company with a hands‑off approach management style. We need someone who can take charge, problem solve, build relationships, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results.

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider but to restore communities.

• A friendly and welcoming personality is a must!
• Organized, detailed administrative coordinator who likes a fast‑paced environment
• Loves talking to people and building relationships
• Likes to problem‑solve and help people find solutions
• Enjoys completing tasks
• Is a stickler for the details
• Can review data and deductively think through what information might be missing
• Proactive, assertive personality
  
  Enjoys taking care of others
• High School Diploma or equivalent
• Professional appearance and courteous manner
• Starting pay based on experience