Customer Service Representative

Customer Service Representative

Pet Vet Care Centers is seeking a dedicated Customer Service Representative to join our team.

At Pet Vet Care Centers, our mission is to improve the lives of animals and people by providing exceptional and compassionate care at every stage. The Customer Service Representative / Receptionist plays a key role in delivering superior care and exceptional service, supporting the hospital’s day‑to‑day operations.

• Provide excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assist with medication pickups, inquiries, and provide information about services and products.
• Input and manage data in practice management software, including billing and accounts.
• Assist with retail sales, weigh pets, process faxes, and maintain records.
• Reconcile cash drawer and perform end‑of‑day duties for accurate financial transactions.

• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling, including weekends and holidays.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

• Some experience in veterinary medicine preferred, but willing to train the right candidate.
• Spanish speaking or Korean speaking preferred.

• Full‑Time, 5 days a week.

• Medical, dental, and vision insurance.
• Paid parental leave (birth, adoption, foster).
• 401(k) with discretionary contribution.
• Team member pet discounts.
• Emotional wellbeing support—including Calm app access and 24/7 EAP.
• CE stipends and career development resources.
• Grant Circle—a relief fund for team members facing personal hardship.
• Local hospital culture backed by national resources.

$18—$22 USD

Pet Vet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.

Pet Vet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

• Entry level

• Full‑time

• Other
• Non‑profit Organizations and Veterinary Services