Community Associate, Customer Service​/HelpDesk

Community Associate – Regus

Location:

Two City Place Drive, 2nd Floor, 63141 St. Louis. Meet the evolving world of work with short commutes, flexibility and convenience as core values. IWG boasts the world’s largest workspace network, spanning over 120 countries, empowering customers to work from wherever they want.

As a Community Associate you’ll serve both new and existing customers across many industries. You’ll create and maintain a vibrant community within your center, handling administrative and support tasks—Wi‑Fi changes, package inquiries, room directions, projector set‑ups, invoice accuracy, and more—so clients can focus on running their business.

You arrive before opening to ensure everything is ready, then welcome morning arrivals, resolve Wi‑Fi and package requests, set‑up meeting rooms and assist with IT needs. Throughout the day you manage multiple customers, confirm service charges, handle paperwork, and coordinate networking events with the Community Manager. Breaks provide brief downtime, and you wrap up the day by tidying spaces and arranging tomorrow’s agenda.

• A good communicator with the ability to build strong professional relationships and empathize with client needs (ideally 1+ years of customer service experience)
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic and able to adapt to fast‑changing situations
• Experience and confidence using MS Office and basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

• Work–life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to PTO)
• Competitive 401K program with company match
• Affordable and comprehensive healthcare for full‑time members (some plans for part‑timers)
• Quarterly bonus program plus an hourly rate of $18.02
• A bright and inspiring work environment
• Training and development opportunities aligned with career progression
• Professional workplace community (business casual attire required)

Senior level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industries:
Facilities Services.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.