Access Control Officer

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Keystone Pacific Property Management, LLC is a prestigious Homeowners Association Management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned‑unit developments, condos, mixed‑use, commercial, new project developments, large‑scale onsite communities, and master‑planned community associations.

Job Type: Full‑time.

We have an excellent opportunity for an Access Control Officer to join our amazing team in Bell Canyon. For more information, please continue reading below.

The Access Control Officer’s main function is to ensure only authorized people enter the Bell Canyon community by verifying identification and logging in vehicles. Along with access control, Access Control Officers must patrol the community and properties owned by Bell Canyon Association. ACOs are responsible for observing and reporting all disruptions, unusual activities, and complaints to their immediate supervisor.

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

We provide an environment that nurtures leadership, promotes personal success, and rewards those who exceed expectations.

We are thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive, open feedback, and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

• Competitive Salary
• Work‑Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre‑Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short‑Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

• Access and use entry program
• Log in through the computer and/or tablet.
• Enter visitor names into the entry program.
• Follow all entry procedures and policies.
• Information must be inputted into the system accurately and efficiently.
• Check IDs and ensure only those with permission enter the community.
• Alert the office of unauthorized construction work or material delivery.
• Provide polite and professional customer service when speaking with visitors, residents, and owners either in person or on the phone.
• Patrol the community when not taking the gate.
• Respond to resident calls/reports regarding homeless persons, suspicious activities/persons, lost pets/animals, disturbance of peace, loud music, loud parties.
• Report incidents accurately and forward them to the immediate supervisor.
• Handle damage to BC property, vandalism, unusual activity, resident/owner complaints.
• Install transponders in authorized vehicles.
• Maintain cleanliness of the entry station.
• Perform special tasks if instructed by the office.
• Respond to emergencies, traffic control, and run generator during power outages.
• Manage trespassers and homeless situations.
• Communicate with emergency services and send community eBlasts and bulletin board updates as directed by the supervisor.
• Adhere to Keystone’s Core Values, Mission, and Vision.
• Perform any additional job duties as required by the supervisor.

• Strong customer service skills.
• Ability to respond with urgency and close the loop.
• Effective interpersonal and conflict management skills.
• Ability to practice sound judgment.
• Collaborate effectively with residents/guests/visitors.
• Excellent written and verbal communication skills.
• M…