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Service Porters & Service Writers

Job in California, Moniteau County, Missouri, 65018, USA
Listing for: Puente Hills Hyundai
Full Time position
Listed on 2025-12-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 17 - 19 USD Hourly USD 17.00 19.00 HOUR
Job Description & How to Apply Below
Location: California

Join to apply for the Service Porters & Service Writers role at Puente Hills Hyundai
.

We are currently looking for a service writer to join our team.

Location:

Huntington Beach, CA
• Pay: $17.00-$19.00/hour

Responsibilities
  • Maintain Customer Service Index (CSI) rating as set by dealership service manager
  • Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
  • Schedule appointments and generate estimates
  • Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
  • Effectively communicate to the customer the timeline of repair and maintenance
  • Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
  • Document repair and maintenance changes on repair order in the approved manner
  • Resolve customer complaints and questions
  • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Qualifications
  • Minimum high school diploma or GED equivalent required
  • At least six months to one year automotive industry or related experience and/or training
  • Broad knowledge of new vehicle technologies
  • Excellent customer service skills
  • Ability to be analytical and multi-task
  • Ability to work with little supervision
  • Self-motivated enthusiastic presence in a team environment
  • Strong written and communication skills
  • Consistent and stable work history
  • Valid driver’s license and clean driving record
  • Professional appearance and work ethic
  • Female friendly dealer
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Motor Vehicle Manufacturing
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