Client Conceirge

Position: Client Experience Conceirge
Location: Chesterfield

Join to apply for the Client Experience Conceirge role at skin

Be Med Spa

1 month ago Be among the first 25 applicants

Join to apply for the Client Experience Conceirge role at skin

Be Med Spa

Are you ready to do meaningful work for a company that values you? Are you looking for the type of career that has you pinching yourself every day you get up for work because you love making a difference in people’s lives?

We’re skin

Be Med Spa, and we think that work should be fun, your contribution should be recognized, and your happiness directly translates into a better bottom line for our company and a better experience for our clients.

How about you?

Are you confident, reliable, and resourceful? Do you have lots of energy, a great work ethic, EXCEPTIONAL people and communication skills, think big and want to live YOUR best life? Do you have the ability to work independently with a deep passion to serve?

Requirements

But before you spend too much time, here are the essential requirements for this opportunity of a lifetime. You must be:

• Mature, stable and no drama – even when things go wrong
• Expert communicator – you know how to connect with a wide range of individuals
• Transformation oriented – you absolutely LOVE seeing their positive results
• Tech-savvy – must be super confident with tech, computers and software
• Organized like a ninja – nothing slips through the cracks!
• High level of discretion – must maintain confidential information

If you’re still with us, keep reading…

We are a medical spa focusing on beauty is more than skin deep with our anti-aging and wellness treatments including body contouring and sexual wellness solutions, located in Chesterfield, MO. Our goal is to help our clients achieve the results they want with safe and cutting edge treatments. We believe that by putting their aesthetic interests first, our clients feel safe, seen and supported while working with us.

The happier they are, the greater our ability to impact even more clients with a high level of excellence and integrity.

Our small team plays big; and we’re the kind of people who get things done with a healthy mixture of grace, tenacity and a sprinkle of sass.

We are looking for an A-Player who is highly efficient, highly motivated, resourceful, results-oriented, with a sense of humor and tons of passion to serve and execute to deliver results. The perfect candidate for this position is someone who can work independently, possessing a strong administrative skill set balanced with exceptional interpersonal and sales skills.

Expectations

• Go Above and Beyond – We provide a WOW client experience at every level of engagement.
• Build Relationships – We don’t just build short term relationships, we build and serve our community for life.
• Fun & Laughter – We work hard and get things done, but we gotta have a little fun while we do it.
• Compassion & Kindness – We offer kindness and promote positive interactions regardless of the circumstance.
• Do Whatever It Takes – We work together to make sure everything gets done, every single day.
• Remain Flexible – We adapt easily to changes and don’t take life too seriously.
• Integrity – We live by our values and always keep our word

Responsibilities Include But Are Not Limited To

• Client Communication:
  Provide warm and welcoming responses to client inquiries, representing the authentic voice of skin
  
  Be Med Spa. Address queries about services, appointments, pricing, and offerings.
• Appointment Management:
  Efficiently handle appointment booking, rescheduling, schedule optimization and cancellations using our scheduling software, adhering to protocols and availability.
• Product Expertise:
  Develop an in-depth understanding of our services, treatments, products, and promotions to offer accurate and comprehensive information.
• Customer Service Excellence:
  Display empathy, professionalism, and efficiency in addressing client concerns, ensuring exceptional customer service.
• Upselling, Cross-Selling And Overall Selling:
  Identify opportunities for suggesting additional treatments or products that align with client preferences, contributing to sales goals.
• Documentation:
  Maintain meticulous records of interactions, appointment changes,…