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Director of Customer Care
Job in
North Kansas City, Clay County, Missouri, USA
Listed on 2025-12-27
Listing for:
Helzberg Diamonds Shops, Inc.
Full Time
position Listed on 2025-12-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Location: North Kansas City
A leading jewelry retailer in North Kansas City seeks a Director of Customer Care. The role involves strategic leadership of the Customer Care Department, handling escalated customer issues, and managing social media listening channels to protect brand reputation. Candidates should have strong communication, conflict resolution, and problem-solving skills with 7-10 years of relevant experience. The position requires a hybrid schedule with onsite presence for team collaboration and customer interactions.
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