Technical Customer Care Representative ; Entry-Level

Job Description

MCI is seeking a Technical Customer Care Representative I (Entry-Level) to join our team. As a technical support role, you will be responsible for troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions.

The ideal candidate will have a strong customer service background and be able to provide world-class customer experience. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Troubleshoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling
• Ownership of resolving the customer's reason for contacting Tech Support
• Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when needed
• Utilize knowledge base and training to effectively troubleshoot a customer’s situation as it relates to Data, Video, and VoIP Phone system

• Must be 18 years of age
• High school diploma or equivalent
• Understand the basics of VoIP Phone systems, internet gateways, and HD video
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (30+ words a minute)

We offer a competitive compensation and benefits package, including paid time off, incentives, and rewards. If you are a motivated and customer-focused individual, we encourage you to apply.

MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.