Customer Success Support & QA

Overview

Studio Binder is looking for a full-time Customer Support Representative. Studio Binder is a software company located in Santa Monica and provides a project management solution for producers, filmmakers and video creatives to better plan and execute their productions. Visit our Careers page to learn about our work culture, benefits, and the typical work day.

You’ll work within Studio Binder's Content and Editorial team and help with:

• answering live chat inquiries from users in real-time
• testing and logging feature requests, UI confusions, and bugs as you go
• identifying and composing new support documentation
• writing voice-over scripts for support videos
• screen-recording and editing support videos to voice-over audio

• has at least 3 years experience in customer support or QA testing
• very patient and empathetic by nature
• is a problem solver and loves to figure things out
• has some production experience (film school is okay)
• tech-savvy with the ability to learn new software quickly
• lives in Santa Monica or nearby
• follows filmmaking blogs and channels
• has used Studio Binder's product before (not required, but a bonus)
• may describe themselves as tech-savvy, a digital native, detail-oriented, empathetic, patient, friendly, inquisitive, and a problem solver

In a typical morning you might check Intercom, our live chat software, respond to real-time questions, recreate issues for bug tracking, and work through tickets. You may identify a potential enterprise opportunity and connect the customer with the appropriate teammate. You will also write a VO script for a support video and collaborate with the team on related tasks.

• 3-month contract-to-hire
• Full-time, 5 days a week, in-office
• After the introductory period, automatic transition to full-time (W2) with additional benefits
• Competitive salary
• Paid health insurance
• Up to 3 weeks of paid time off plus national holidays
• Flexible PTO
• Free snacks, breakfasts twice a week, and catered meals
• Early Friday half-day on the first Friday of each month
• Team outings and activities
• Firm 40-hour work weeks to support balance

Please email your resume and a cover letter telling us about yourself and why you want to work at Studio Binder.

Job code: EX-D9837C2C

Job type:
Full-time

Location:

California

About the company:

Studio Binder Inc.