Audio Visual Technician

Location: Chesterfield

SUMMARY: Logan university is seeking an entry-level Audio Visual (AV) Technician to join the Academic Technology Services team. The AV Technician will be responsible for setting up, operating, and maintaining audio-visual equipment to support a variety of academic and extracurricular activities, including classroom, lectures, conferences, workshops, and live events. This customer-focused role provides front-line support for classroom and learning space technology across campus.

The ideal candidate will have strong customer service and a willingness to learn. Training will be provided.

The specific duties include:

• Set up, operate, and maintain audio, video, and lighting equipment for academic activities; including lectures, conferences, workshops, and seminars.
• Provide AV support for live events such as performances, guest lectures, and university ceremonies.
• Perform classroom maintenance on the integrated audio-visual system used around campus in a variety of environments.
• Troubleshoot and resolve technical issues with AV equipment promptly to avoid disruptions during academic sessions and live events.
• Collaborate with faculty, staff, and event organizers to understand and meet their AV requirements.
• Manage and maintain an inventory of AV equipment, ensuring all devices are in good working condition and properly stored.
• Assist in the installation and integration of new AV systems and upgrades to existing setups.
• Document AV setups and procedures for various venues and events to ensure consistency and efficiency in future operations.
• Stay updated with the latest AV technologies and industry trends to improve service quality continually.

• Work collaboratively with the Academic Technology Services team.

COMPETENCIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Technical Proficiency
  :
  • Basic knowledge and hands-on experience with a variety of AV equipment, including PTZ Cameras, projectors, sound systems, microphones, mixers, lighting controls, and video conferencing platforms.

• Adaptability and Flexibility
  :
  • Ability to work in diverse environments such as classrooms, theaters, amphitheaters, pavilions, and athletic fields.
  • Willingness to work flexible hours, including evenings and weekends, to accommodate event schedules.

• Customer Service Orientation
  :
  • Strong commitment to providing high-quality AV services to faculty, staff, students, and event organizers.
  • Excellent communication skills to effectively collaborate with various stakeholders and understand their AV needs.

• Problem-Solving Skills
  :
  • Analytical skills to diagnose technical issues and implement effective solutions promptly.
  • Ability to stay calm and focused under pressure to ensure smooth operation during events.

• Organizational Skills
  :
  • Ability to manage and maintain an inventory of AV equipment, ensuring all devices are in good working condition and properly stored.
  • Effective time management skills to prioritize tasks and manage multiple projects simultaneously.

• Team Collaboration
  :
  • Ability to work independently and as part of a team, contributing to a collaborative and supportive work environment.
  • Providing training and support to faculty, staff, and student organizations on the use of AV equipment and technology.

• Attention to Detail
  :
  • Strong focus on detail to ensure high-quality AV setups and operations.
  • Commitment to following safety regulations and university policies during AV setup and operation.

• Continuous Learning
  :
  • Enthusiasm for staying updated with the latest AV technologies and industry trends to continually improve service quality.
  • Proactive in seeking opportunities for professional development and willingness to learn new technologies.

QUALIFICATIONS:

• Education
  :
  • An associate's degree or certification in audio-visual technology, electronics, information technology, or a related field is preferred.
• Experience
  :
  • Minimum of 1-2 years of experience as an AV Technician or in a similar role, preferably in an academic or live event setting.
• Technical Skills
  :
  • Knowledge of AV equipment, including projectors, sound systems, microphones, mixers, and lighting controls.
  • Basic troubleshooting skills and the ability to quickly resolve challenges.
  • Knowledge of video conferencing platforms and streaming technologies. (Teams and Zoom)
• Soft Skills
  :
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively within a team.
  • Strong organizational and time management skills.
  • Attention to detail and a commitment to delivering high-quality AV services.
  • Reliable, professional, and team-oriented.

PHYSICAL DEMANDS: The physical demands described are representative of those necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform…