Technical Writer Specialist - Hybrid

Primary Duties and Responsibilities

• Creating and revising technical documentation in a web-based knowledge repository using defined standards and templates.
• Evaluating and analyzing multiple content sources and synthesizing into a single document.
• Converting large manuals or documents into smaller content segments for manageability and consumption.
• Organizing content based on audience needs and expectations and making recommendations based on end-users job experience and tasks.
• Designing visuals including graphic illustrations, charts, and tables to supplement and clarify content.
• Working closely with subject matter experts to elicit job knowledge and tacit knowledge and codify into job-based reference materials.
• Editing and reviewing content submissions from subject matter experts and providing feedback.
• Researching requests for new content to determine whether documentation already exists and whether revisions are needed to accommodate additional needs.
• Assisting team on projects related to promotion, adoption, and usage of knowledge management portal.

• Bachelor degree in Communications, Technical Writing, English, or Business Management or equivalent professional experience.
• A minimum of 2 years business experience as a technical writer.
• Excellent oral and written communication skills required.
• Ability to work independently on assignments and manage multiple projects simultaneously and deliver within scope and on time.

• 1-2 years specific experience documenting customer service reference materials and contact center processes and/or experience with medical documentation.
• 3-5 years as a corporate technical writer for task or process-based job knowledge.

Compensation Range:
Pay Range - Start: $42,070.00 ;
Pay Range - End: $78,130.00

Geographic Specific Pay Structure:
Structure 110: $46,270.00 USD - $85,930.00 USD ;
Structure 115: $48,370.00 USD - $89,830.00 USD

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable,  to learn more.

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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.