Executive Operations Manager

Overview

Executive Operations Manager is a critical partner to the Director of Executive Operations and plays a central role in strengthening organizational alignment, improving operational effectiveness, and ensuring the successful execution of Executive Team priorities. This role serves as the primary on-campus presence for the Executive Office, providing in-person leadership, coordination, and support when executives and governance forums are operating on site.

It translates vision and direction into clear plans, operating discipline, and measurable progress.

The role leads the day-to-day operating system of the Executive Office, owning structures, workflows, reporting rhythms, and governance mechanics that turn executive direction into durable structure, reliable follow-through, and clear enterprise visibility. It also manages and develops members of the Executive Office team, establishing consistent standards of execution across executive support, committee governance, reporting, and cross-functional coordination. This is a hybrid position working partially in office at our headquarters in Escondido, CA.

To enhance enterprise execution and executive effectiveness by leading and evolving the Executive Office operating system. This role designs, implements, and sustains the systems, workflows, and reporting structures that enable clear visibility, accountability, and alignment across leadership initiatives, allowing the Director of Executive Operations and the Executive Team to remain focused on strategy, high-quality decisions, and measurable outcomes.

• Manages, coaches, and develops Executive Office team members, establishing clear expectations, standards of work, and performance accountability including setting priorities, defining how work gets done, and ensuring alignment to Executive Office standards.
• Leads team capacity planning, coverage, and prioritization to ensure consistent executive support and continuity during peak periods or absences.
• Fosters a culture of operational rigor, discretion, and continuous improvement within the Executive Office.
• Conducts regular feedback and development conversations to support individual growth and team effectiveness.
• Ensures seamless leader coverage and continuity, minimizing missed handoffs or execution gaps.
• Establishes and maintains Executive Office performance standards, service levels, and quality benchmarks.
• Serves as the point of accountability for Executive Office execution quality and reliability.

• Serves as a strategic execution partner, translating executive direction into structured plans, milestones, owners, and progress tracking.
• Anticipates risks, resource constraints, and priority conflicts; surface insights and recommendations to support informed trade-offs.
• Prepares the Executive Office for key leadership moments by ensuring materials, data, and follow-throughs are decision ready.
• Proactively plans for efficiency and operational flow, sequencing work appropriately and ensuring the right information is available to move priorities forward with clarity.
• Makes day-to-day operational decisions regarding prioritization, sequencing, and resource allocation within the Executive Office.
• Recommends escalation or executive decision points when trade-offs exceed delegated authority.

• Owns and governs core Executive Office operating systems, including intake, prioritization, decision tracking, and action follow-through.
• Designs, documents, and maintains workflows, SOPs, and templates that drive consistency and reduce friction across executive initiatives.
• Identifies recurring execution gaps and leads process improvements to strengthen reliability, accountability, and scalability.

• Leads the development and ongoing management of executive dashboards, scorecards, and reporting cadences that provide timely, trusted visibility into priorities, KPIs, and risks.
• Establishes and enforces standards for data definitions, ownership, refresh cadence, and narrative context to ensure executive-ready insights.
• Analyzes data from multiple sources to identify trends, risks, and opportunities that require leadership attention.
• Partners cross-functionally to integrate data sources, improve reporting quality, and align on shared metrics and standards.
• Leverages Microsoft 365 tools (e.g., SharePoint, Excel, Teams, Planner, Loop, Power BI, Power Automate) to support automation and reporting efficiency.

• Oversees planning and tracking for executive-sponsored initiatives, clarifying scope, dependencies, milestones, and ownership.
• Monitors initiative health, surface risks and decision needs, and drive disciplined follow-up to keep work on track.
• Aligns stakeholders across functions and escalates issues appropriately when…