Senior ServiceNow Business Analyst- Netherlands

Senior Business Analyst-Service Now Solutions

New Rocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite Service Now Partner and Service Now Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. New Rocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter.

With over 3,000 Service Now certifications, New Rocket's business strategists take a holistic, strategic approach to optimize the Service Now platform and help clients solve industry-specific challenges.

Come join our Crew!

New Rocket is a global team made up of Service Now professionals who help our customers run and grow their Service Now environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, Service Now provides a platform that makes workflows work. Our EMEA - Netherlands crew is seeking a Senior Business Analyst to work with the Global Solutions Crew to ensure the company meets global targets and standards.

You will be joining a fast-paced team that solves new problems every week, all while leveraging the incredible power of the Service Now Platform.

The Senior Business Analyst is responsible for capturing customers’ business processes and desired outcomes. The Senior Business Analyst will manage customer outcomes on complex level projects.

• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business processes and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users
• May perform additional duties as assigned

• Strong knowledge of business process architecture for cloud-based platforms
• Strong written and verbal communication skills in the Dutch language
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver a high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Bachelor’s Degree in Management Information Systems, Business, or Computer Science
• 5-10 years of related business experience
• Experience participating in Service Now implementations
• Preferred:
  Service Now Certified System Administrator (CSA), Service Now Certified Implementation Specialist (CIS), ITIL Foundations

New Rocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.

For individuals with disabilities who would like to request an accommodation, please contact