Head of Customer Success - Enterprise Regional

Head of Customer Success – Enterprise Regional

Uber | Posted Feb 27 | Full‑time | California | Master (>10 yrs)

As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success. This role is split between leading a team focused on optimizing operational health—combining operational efficiency, customer experience, and financial health—and enabling and driving revenue growth by supporting upsell and cross‑sell efforts. Working hand‑to‑hand with Client Partners, Account Management Managers and Heads of Segment, you will analyze merchant performance, identify operational pain points, and develop tailored solutions.

You will co‑orchestrate our Enterprise Partnerships, ensuring their ongoing success.

• Lead a team of Customer Success Managers, ensuring the timely monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding them to identify and solve potential issues.
• Co‑own and manage relationships with key restaurant brands, developing and executing the strategy to achieve quarterly and annual growth goals.
• Drive revenue growth by identifying upsell and cross‑sell opportunities, expanding product adoption and communicating the value of our newest products with creativity to differentiate our offering.
• Analyze performance metrics to identify opportunities and present data‑driven recommendations to help partners optimize performance.
• Employ critical thinking and creative problem‑solving to navigate relationships and difficult conversations.
• Build strong relationships with senior stakeholders and key decision‑makers internally and externally.
• Handle both the big picture and the details – organized, timely, ensuring nothing is missed while developing new ways to add value.
• Partner with cross‑functional teams – serve as the voice of the customer and navigate internal processes with Product, Marketing, Operations, Legal, Finance, etc.

• 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company).
• Bachelor’s degree in Economics, Finance, Business Administration, or a related field.
• Excellent communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders.
• Creative thinker with a passion for problem‑solving and driving innovation.
• Ability to thrive in a fast‑paced and constantly evolving environment.
• Proven track record of driving revenue growth and achieving targets.
• Basic proficiency in SQL, able to adjust and refine queries as needed.

• Excellent listening, communication and relationship‑building abilities; experience managing high‑value relationships and influencing stakeholders.
• Strong negotiation, forecasting and problem‑solving skills; experience selling into or partnering with large, complex enterprise brands.
• Exceptional organizational skills – prioritize ongoing processes and projects simultaneously.
• Data‑driven decision mentality and sound business judgment; translate data into insights and consult on core business objectives.
• Track record of building and executing strategic sales/marketing plans (quarterly & annual).
• Ability to work cross‑functionally and manage multiple stakeholders.
• Speed, resourcefulness and a go‑getter mentality; comfortable in fast‑paced environments and navigating ambiguity.
• Experience with CRM and analytics tools (e.g., Salesforce).
• Proficiency in Microsoft Excel, Google Sheets and reporting tools for data analysis.

Base salary ranges (USD $) by location:
Chicago, IL – $140,000–$155,000;
Dallas, TX – $140,000–$155,000;
Los Angeles, CA – $140,000–$155,000;
Miami, FL – $140,000–$155,000;
New York, NY – $155,000–$172,000;
San Francisco, CA – $155,000–$172,000. All U.S. locations are eligible for Uber’s bonus program and may receive equity awards or other compensation types. All full‑time employees are eligible for a 401(k) plan and a range of benefits; more details at

Uber