Customer Success Lead | Revenue Adoption AI Startup

Commander

AI is building the go-to revenue engine for the $100B+ waste and recycling industry. We help haulers find, win, and keep more business using AI-driven data, automation, and a sales workflow built specifically for this market.

We are looking for a high-impact, highly organized Customer Success Lead to join us onsite at our corporate office in Marina Del Rey, CA. You will own the full post-sale stack – from implementation strategy to long-term retention – focused entirely on the B2B landscape. You aren’t just managing a launch; you are building the success engine that ensures our technology becomes the operational backbone for a massive, essential industry.

• Architect the Success Playbook: Design and scale the end-to-end customer journey, from high-touch technical onboarding to long-term strategic partnership.
• Drive Immediate Time-to-Value: Lead complex implementations for waste haulers and dealers, translating AI-driven features into practical, real-world workflows that drive revenue from day one.
• Own Retention & Health: Monitor product usage and customer engagement metrics. Proactively identify at‑risk accounts and deploy intervention strategies to eliminate churn.
• Voice of the Customer: Act as a bridge between our clients and the Product & Engineering teams, relaying feedback and feature requests to help shape our roadmap.
• Expansion & Advocacy: Identify opportunities for upsells and account expansion by deeply understanding the evolving needs of each hauler’s business.
• Lead Training & Enablement: Facilitate live training for frontline reps and advisory sessions for executives, turning complex AI tech into simplified, high‑ROI outcomes.

• Experience: 2+ years in a high‑growth B2B SaaS environment, specifically in Customer Success or Implementation.
• Startup DNA: You have a track record of building processes where none existed and thrive in an ambiguous, fast‑paced environment.
• Data-Driven: You are comfortable navigating CRMs and using data to forecast customer health and renewal risk.
• Master Communicator: You can command a room, whether training a field-based sales team or advising a C‑level executive.

• Category Momentum: Join a team modernizing the essential waste and recycling industry and help define the dominant platform in the space.
• Real-World ROI: You are directly helping local businesses grow, optimize their routes, and create jobs through AI.
• Founding Seat: Join early, shape the playbook, and build the foundation for our entire Customer Success organization.

Commander

AI is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.