Sales Support Manager

“Improving the lives of those with chronic care diseases while providing solutions to our customers.'

Looking for a new opportunity? At Super Care Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Super Care Health is the leading post-acute, in-home respiratory care provider in the Western U.S. that has been serving the healthcare needs of our ever-growing patient population for nearly 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions to enhance the quality of life for our patients. Our commitment to excellence has made us a trusted partner for healthcare providers across the nation.

We are seeking a highly motivated and results-driven Sales Support Manager to oversee and support the Sales Support and Diagnostic teams while driving strategic initiatives across sales operations, product research, reporting, and internal lead generation.

This role combines sales operations leadership, project management, product research, and advanced reporting capabilities to ensure operational excellence and data-driven decision-making. The Sales Support Manager will be responsible for optimizing processes, overseeing internal lead generation (Gaps in Care), assisting with payer target reporting across territories, and leveraging CRM and business intelligence tools to build dashboards and actionable insights.

The ideal candidate will have strong leadership and project management experience, an analytical mindset, technical proficiency in reporting platforms, and a passion for fostering cross-departmental collaboration.

• Supervise and provide leadership to both the Sales Support and Diagnostic teams,ensuring optimal performance, accountability, and professional development.
• Serve as the primary point of contact between both teams and senior management, providing regular updates and performance insights.
• Support departmental goal attainment through data analysis, trend identification, and implementation of process improvements.
• Foster a collaborative environment that promotes communication, accountability, and continuous improvement.
• Provide coverage and operational support for Respiratory Account Executives (RAEs) as needed.

• Oversee documentation processes to ensure timely and accurate logging, retrieval, and compliance with industry standards.
• Track and monitor conversion rates across sales and diagnostic initiatives to ensure alignment with revenue and growth objectives.
• Collaborate with AR, Sales, and Operations teams to resolve workflow issues and improve departmental performance.
• Track OPO, Cap Ox, and other sales/diagnostic conversion metrics to enhance operational efficiency.

• Communicate directly with RAEs, physicians’ offices, referral sources, and internal stakeholders to ensure seamless coordination.
• Obtain and ensure completion of unbilled documentation required by the AR team to support timely billing.

• Conduct market research and competitive analysis to identify new product opportunities aligned with Super Care Health’s strategic growth initiatives.
• Evaluate potential product lines based on market demand, reimbursement viability, operational feasibility, and revenue impact.
• Collaborate with Sales, Clinical, Operations, and Leadership teams to assess product implementation readiness.

• Support onboarding and rollout of newly approved products, including workflow integration and sales enablement coordination.

• Lead and support cross-functional projects related to sales operations, reporting enhancements, workflow optimization, and new product launches.
• Develop project plans, timelines, milestones, and accountability structures to ensure successful implementation.
• Coordinate stakeholders across departments to drive timely execution and measurable outcomes.
• Monitor project performance and provide executive-level updates on progress,…